Contact
information
- Business Office 75 Bunny Lane, Palmerton, PA 18071, USA
- 855 MT MEDIX (855-686-3349)
- info@mountmedix.com
I'm Not Sure What My Mount Needs. What Information Should I Send You?
You do not need to diagnose the problem yourself before contacting Mount Medix. Start by telling us what type of mount you have and what you are noticing. Helpful details include whether the specimen has hair or feathers, whether it is freeze-dried, its approximate size, and whether you are seeing loose hair, sand-like debris, visible insects, fading, unusual dryness, or another change in its appearance.
It is also helpful to explain whether you believe you are dealing with an active infestation or simply looking for routine cleaning and preventive care. Different mount materials and conditions may require different approaches, so providing specific details helps us better understand the situation. If you have questions about application, preservation, or choosing an appropriate treatment method, include those as well. Our team can use the information you provide to help point you toward the appropriate instructions, care approach, or Mount Saver option for your particular mount.
Should I Contact Mount Medix Before Treating an Unusual or Delicate Mount?
Some taxidermy requires additional consideration before treatment. Birds, freeze-dried specimens, mounts with extremely fine hair, unusual finishes, natural habitat materials, and other delicate pieces may not respond to moisture or application methods in the same way as a typical mammal mount. When you are uncertain about compatibility or the correct treatment process, getting guidance first can help prevent avoidable problems.
Contact us with as much information as possible about the specimen, its condition, and what you are trying to accomplish. Let us know whether you are addressing an active infestation, performing routine maintenance, or trying to protect the mount against future deterioration. Details about the mount’s materials and any previous treatments can also be useful. At Mount Medix, we offer different solutions because taxidermy is not one-size-fits-all. Asking questions before treating an unusual specimen can help you select an approach that better matches the mount rather than assuming a general treatment method is appropriate for every situation.
