Returns, Refunds, and Exchanges Policy


How To Return An Item

Due to the nature of our products, your item must be in its original unopened and unused condition with it original packaging, unless there is a manufacturing defect or mistake. You must contact Mount Medix LLC within 48 hours of receipt to return the item.

Please email or call 855-MT MEDIX to obtain return information.

Return Exceptions

Product related accessories, such as pressure sprayers may be returned if it is unused and in its original condition and within 30 days of your purchase.

Liquid Product that has been opened or used cannot be returned for a refund.

Restocking Fee

All items are subject to a 25% restocking fee, this and return shipping will be deducted from your refund. We do not refund shipping and handling that was paid with the original order.

Manufacturing Defects

Please notify Mount Medix LLC at or 855-MT MEDIX, immediately if you feel your product is defective. Mount Medix LLC will make every effort to rectify the problem.

Shipping Mistakes

Shipping mistakes, though infrequent do happen. Please notify Mount Medix LLC within 48 hours of receipt if you have an incorrectly prepared shipment. Contact us at or 855-MT MEDIX

Shipping Policy


All orders are shipped within 48 hours Monday – Friday 8am – 5pm


We use the following carriers to deliver our orders: USPS, UPS, FedEx, DHL

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Privacy Policy

We value your business and privacy. We only share information with our partners like United Parcel Service and FedEx to successfully process your information. We will NEVER SELL YOUR INFORMATION!!!!!

The security measures we have in place to protect your personal information

To safeguard your personal information we have acquired the attached SSL certificates and use an encrypted checkout gateway provided by WooCommerce.


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